Returns & Refund Policy

Thank you for shopping with NONCHALANT LIVIN LDN. Please read our Returns & Refund Policy carefully before placing your order.

1. Returns & Refunds

We want you to shop with confidence. All returns and refund requests are handled in accordance with our policy and applicable consumer protection laws.

For online orders, eligible customers may cancel their order within the statutory cancellation period, subject to applicable exceptions. Customers generally have 14 days from receiving their goods to notify us of cancellation and a further 14 days to return the items.

Where a return is due to a change of mind, customers may be responsible for return postage costs where legally permitted, provided this has been communicated before purchase.

2. Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by law, including genuinely personalised or custom-made items produced to a customer's specific requirements.

Items that have been worn, washed, damaged, or used beyond what is necessary to inspect their nature and characteristics may be subject to a deduction in refund value where legally permitted.

Nothing in this policy affects your statutory rights.

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible at nonchalantlivinldn@gmail.com.

Please include:

• Your order number.

• A clear description of the issue.

• Photographs of the item and packaging, where applicable.

We may request this information to help assess the issue and arrange an appropriate resolution. Any reporting timeframe we request will not limit your statutory rights.

4. Refund Processing

Once your return or cancellation has been approved, eligible refunds will be issued to your original payment method.

Refunds will be processed within the timeframes required by applicable law. Depending on your payment provider, additional time may be needed for the funds to appear in your account.

Where required by law, refunds will include the standard delivery charge originally paid. Additional costs for premium delivery options may not be refundable.

5. Exchanges

Exchanges for an alternative size of the same item may be offered subject to availability and our exchange requirements.

Where an exchange is offered outside your statutory cancellation rights:

• Items must be unworn, unused and in their original condition.

• All original tags and packaging must be included.

• Items must be free from stains, odours, marks, washing damage or signs of wear.

• Customers are responsible for return shipping costs unless the item is faulty or applicable law requires otherwise.

Exchanges are subject to stock availability. If your preferred size is unavailable, we will discuss the available options with you.

6. Pre-Order Items

Our pre-order pieces are handmade to order and typically require 2–4 weeks for production and dispatch.

Estimated production and dispatch times are provided for guidance and may vary.

Pre-order items are subject to the same applicable consumer protection laws as other purchases. Any cancellation restrictions relating to personalised or custom-made items will apply only where legally permitted.

If you need assistance with a pre-order, please contact us before placing your order.

7. Contact Us

For all returns, refund requests or order-related enquiries, please contact:

NONCHALANT LIVIN LDN

Email: nonchalantlivinldn@gmail.com

Please include your order number in all correspondence so we can assist you efficiently.

Thank you for supporting NONCHALANT LIVIN LDN.