Shipping policy

Shipping Policy

Thank you for your support and patience.

At NONCHALANT LIVIN LDN, we aim to process and dispatch your orders as quickly and efficiently as possible. Please review our shipping policy below before placing your order.

Order Processing

In-stock orders are typically processed and dispatched within 48 hours of purchase.

Orders are dispatched Monday to Friday, excluding weekends and UK bank holidays.

Orders placed after 6:00 PM will be processed on the next working day.

During busy periods, launches, or high order volumes, dispatch times may be slightly delayed. We appreciate your patience and understanding.

UK Shipping Options

  • UK Standard Delivery (2–4 working days): £3.99

  • UK Express Delivery (1–2 working days): £6.99

Delivery timeframes are estimates and may vary depending on courier services and external factors beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow time for tracking updates to appear after dispatch.

International Shipping

We currently offer worldwide shipping.

International customers may be responsible for customs duties, import taxes, or additional fees charged by their local customs authority.

Pre-Order Items

Our pre-order pieces are handmade to order and typically require 2–4 weeks for production before dispatch.

Please note:

  • Once a pre-order has been placed, it cannot be changed or cancelled.

  • Pre-order items are non-refundable.

  • If a cancellation request is approved before dispatch, store credit may be issued for the order value.

  • Store credit is valid for 6 months from the date of issue and cannot be extended.

  • Shipping and delivery estimates for pre-order items will be provided closer to the release date.

If your order contains both ready-to-ship and pre-order items, your order may be dispatched once all items are available unless stated otherwise.

Delivery Issues

Once an order has been dispatched, NONCHALANT LIVIN LDN is not responsible for delays caused by courier services, customs, weather conditions, or incorrect shipping details provided at checkout.

NONCHALANT LIVIN LDN is not responsible for lost or stolen parcels marked as successfully delivered by the courier.

In the unlikely event your parcel arrives damaged, please contact us as soon as possible with your order number and supporting images.

Shipping Address

Please ensure all shipping and delivery information is entered correctly before completing your order.

We are unable to make changes to shipping addresses once an order has been dispatched.

Returns

Please refer to our Returns Policy for full information regarding returns, exchanges, and eligibility.

Contact Us

For any questions or assistance regarding your order or shipping, please contact us at:

📧 nonchalantlivinldn@gmail.com

By placing an order with NONCHALANT LIVIN LDN, you agree to the terms outlined in this Shipping Policy.